The Grim and Perilous Kona Registration Process


They said, in plain English, that the opportunity to really register for Kona would come thirty days after I'd paid my money, and only be open for 15 days. The worrisome part of all this was the timing. This process is run by the World Triathlon Corporation, which has two main jobs: license other triathlons for the Ironman World Championships, and put on those championships on the 3rd Saturday of October, in Kailua-Kona, on the Big Island of Hawaii. And, their headquarters, conveniently, are right there in Kona. BUT, the third Saturday of October was smack dab in the middle of that thirty day window. And, I would be in Maui at the end of that window. I sensed trouble.

Armed with my holy number, "IM-0108", and the secret web site, I make my first effort 4 weeks and two days after the Wisconsin race. Web page does not exist, I'm told. Maybe it's a browser issue? I use a Mac, with built in browser Safari. I go to Microsoft's Internet Explorer, then to Mozilla, FIrefox, and Netscape. All the same thing! Maybe it's a Mac issue? I try my PC at work. I get in!

 I navigate my way through a waiver, an age stipulation, and my name and password for the registration site (different of course from the secret Kona password). I easily find myself in a registration zone, where you're supposed to call up my name on the list of people who had qualified at Wisconsin, but all I see are a few stragglers from earlier races, the UK and Monaco half Ironman.

OK, maybe I'm too early. Or, maybe they are just BUSY, what with the Big Race this Saturday. I wait until after the race. On Monday, Tuesday, the same routine. Now I'm getting worried, as I have to travel to Maui, and I'm not sure I'll have internet access there. I call the number on the precious paper, and get told, duh, everyone's busy, but the sweet young thing who handles this will get back to me within a day.

She doesn't, so I write an email. Pronto she replies back that things have been busy, but the site should work now.

But I'm off to Maui? I gnash my teeth the whole way there, more worried about getting registered at Kona than my upcoming Xterra World Championships, where I was 2nd last year, and hope to podium again.

But my condo does indeed have broadband access, so I plug in and try again. This time, success! That is, Safari on my Mac works, and I breezed through the initial entry portal, and find my name at long last on the magic list.

I blithely go along filling in all the demographic data, humming contentedly that I would soon be officially official for my date at the pier on Oct 14, 7 AM.

I type in the secret code (see above), and get - "invalid password". Hmm. Must have typed it wrong. Five tries later, I'm starting to steam. I try all manner of options - spaces between the hyphen and the letters, between the hyphen and the numbers, an upper case hyphen, no hyhen, anything I can think of.  This can't be happening to me! They gave me an invalid password! But Paula Newby-Fraser herself handed me this form, and other people I qualified with are disappearing from the list, so their passwords work. Why ME? It must be because I don't really deserve to go there; this is a message from the gods of Kona to Stay Away.

I flash off another email, complaining of the whole process, but by now it's Friday night, and I don't expect to hear back until Monday. I fantasize that maybe I'll have to make an emergency flight to Kona to straighten all this out, on Monday after the race but before I fly home.

Saturday morning, I go through the whole ritual again, trying every permutation of the password I can think of, and trying all the combinations in each of my four browsers. Nada. Then I peruse the list of those still unregistered; when you register, it seems, your name disappears from the list. I check the list against the qualifiers list from IM Moo. Mainly those who were roll downs like me are still on the list.

In a flash, I decide to try the numbers above and below me, thinking there may have been some transposition of names and numbers when converting from a paper to an electronic file. The first one I try, IM-0107, works! Eureka! I cruise through the remainder of the registration and get TWO actual confirmations back from Active.com.

Armed with this knowledge, I call up the WTC folks on Kona. I explain the whole bizarre transposition, and ask for two assurances: (1) Am I really registered (seems I am, as Active sent the confirmation to me, not the poor bloke whose number I have), and (2) Will they check their files to make sure that others are not caught in the same trap. She says they will, and thanks me very much.

So, breathing much easier, I exit my condo, out into another glorious Maui sunset. Ready to race once more up (and down) the rutted, rocky slopes of Haleakala.

Back to IM Wisconsin 2005  Or, maybe you want to read about Xterra '05 (?Coming soon)